Shipping & Delivery Policy

Across India, to any pincode our courier partners serve. We don't ship internationally. If your pincode isn't serviceable we'll tell you and refund in full.

• ₹49 on orders under ₹499.
• Free on orders of ₹499 and above.
• The charge is shown at checkout before you pay — never added afterwards.

• Dispatch: within 24–48 hours of the order being confirmed.
• Delivery: typically 2–5 working days after dispatch, depending on your location.

These are the usual times, not a guarantee. Weather, strikes, festivals and courier delays happen; when they do we'll tell you rather than let you wonder.

Once your parcel is with the courier you get the courier name and tracking number by:

• Email — sent automatically when it ships and again when it's delivered.
• WhatsApp — the same updates on +91 120 426 3622.
• Your orders page — sign in at xetastore.in/orders. No tracking ID needed; progress appears on its own.

• Available on most orders. Keep the exact amount ready — couriers often can't give change.
• If a COD parcel is refused or nobody is available across the courier's delivery attempts, it returns to us and the order is cancelled.

We ship to the address you enter at checkout. Please include the house or flat number, street and locality, and a reachable phone number — most failed deliveries are an address a courier couldn't find. If you spot a mistake, contact us before dispatchand we'll fix it; once a parcel has left we can't redirect it.

Parcel late, marked delivered but not received, or arrived damaged — tell us and we'll chase the courier ourselves. See the Returns & Refunds policy for what happens next, or the Grievance Redressal page if you're not satisfied with how we handled it.