Data Deletion

Email support@xeta.in from the address on your account, with the subject “Delete my data”. If your only contact with us was over WhatsApp, message the same number you wrote to and ask us to delete your data — we’ll confirm your identity against the orders on that number.

Please include the email or phone number you used, so we can find the right account.

• Your Xeta Account: name, email, phone and hashed password.
• Your store profile and saved delivery details.
• Any reviews and photos you posted.

We remove these within 30 days of confirming your request, across our systems and backups.

Records of completed orders and payments are kept where the law requires it — for tax, accounting and fraud-prevention — for as long as those rules demand, and no longer. These are retained even after account deletion because we are legally obliged to keep them; they are not used for anything else.

Payments are processed by PayU; we never held your full card number or UPI PIN, so there is nothing of that kind for us to delete.

Anything unclear, write to support@xeta.in and a person will help. This process is free.